INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Where are you located?
We operate from our main hub in dubai, but we deliver across the entire UAE.
What are your customer support hours?
Our support team is available 7 days a week from 9 AM to 10 PM, including public holidays.
How can I get in touch with your team?
You can reach us via:
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WhatsApp: +971563444647
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Email: info@alnsraldhby.com
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Or use the contact form below, and we’ll get back to you within 12–24 hours.
How long does delivery take?
We offer same-day delivery in major cities, and 1–2 business days for other areas across the UAE.
Can I track my order?
Yes! Once your order is confirmed, you’ll receive a tracking link via SMS and email. You can also log in to your account to check your order status in real time.
INFORMATION ABOUT US